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Consumer information obligations (CIO)

The consumer information obligations (CIO) came into force at the beginning of 2000 and are designed to encourage packaging re-use or greater consumer involvement in the collection and recycling of packaging waste.

Obligated producers who have a main activity of ‘selling’ must provide consumers to whom they sell, whether they are householders or other businesses, information on a range of recycling issues.

The consumer information obligations require the following information to be provided:

  • The return, collection and recovery systems available to consumers
  • The consumers’ role in contributing to re-use, recovery and recycling of packaging and packaging waste
  • The meaning of markings on packaging on the market
  • Sellers could also contribute to action being taken by local authorities; for example, by providing maps to show collection and/or recycling locations

Offset your CIO obligation

Members of Comply Direct who have a main ‘selling’ activity, can offset their consumer information obligation through our CIO hub for a small additional fee. The CIO hub details packaging material meanings, information on why and how to recycle, links to useful sites and links to a recycling bank locator.

An image of a packaged box of eggs highlighting the consumer information obligations that must be provided on recycling